Caroline Lavoie – Physiotherapist | Jonquière, QC

Caroline Lavoie is a dedicated Physiothérapeute (Neurological Rehabilitation Focus). Practicing at CIUSSS de Saguenay-Lac-Saint-Jean in Jonquière, QC, Caroline is committed to high-quality, patient-centered care aligning with Ordre professionnel de la physiothérapie du Québec (OPPQ) standards. Her approach emphasizes respecting each individual’s unique needs and fostering a welcoming environment where patients feel supported and empowered throughout their rehabilitation journey.

Caroline specializes in assisting individuals in recovering function, improving mobility, managing symptoms, and enhancing their quality of life after neurological events or conditions such as stroke, brain injury, spinal cord injury, Multiple Sclerosis, or Parkinson's Disease. She also offers specialized assessment and treatment for dizziness, vertigo, and balance disorders caused by inner ear or central vestibular system issues. Her goal is to help her patients regain stability, reduce symptoms, and lower fall risk, enabling them to participate more fully in daily life. Caroline’s care is tailored to adults and seniors, ensuring compassionate support at every stage of recovery.

With a solid foundation in physiotherapy, Caroline completed her degree in Physiotherapy and has accumulated clinical experience complemented by ongoing professional development. She has developed particular interest and expertise in neurological physiotherapy and vestibular and balance rehabilitation. Caroline is committed to evidence-based practices, staying current with the latest research and techniques to provide the most effective care possible. She speaks both English and French fluently, fostering clear communication and building trusting relationships with her diverse patient community.

Caroline Lavoie provides skilled physiotherapy care for a variety of conditions, including but not limited to:

Common Msk

• Ankle Sprains and Instability: Weakness, a feeling of the ankle 'giving way' repeatedly, or persistent pain after an initial sprain, indicating a need for targeted physiotherapy to restore stability and function.
• Neck Pain and Stiffness: Aching, soreness, or sharp pain experienced in the neck, which may include muscle spasms, trigger points, or reduced flexibility.
• Muscle Strains and Tears: Injury to muscle tissue that limits your strength, range of motion, and ability to perform specific movements or activities, requiring careful rehabilitation.
• Hip Pain (e.g., Bursitis, Muscle Strains, Labral Issues - conservative): Hip problems that interfere with your mobility, sleep, and daily comfort, which can be effectively managed with physiotherapy interventions.

Neurological

• Spinal Cord Injury (SCI) Rehabilitation (Incomplete/Specific Cases): Physiotherapy aimed at maximizing functional independence, mobility (e.g., transfers, wheelchair skills, ambulation if appropriate), strength, range of motion, and managing secondary complications (e.g., pain, spasticity, respiratory issues) for individuals with incomplete or specific types of spinal cord injuries. Often part of a multidisciplinary team approach.
• Parkinson's Disease Management & Movement Therapy: Movement therapy designed by a Neuro Physiotherapist to address common Parkinson's symptoms like bradykinesia (slowness of movement), rigidity (stiffness), postural instability (balance problems), freezing of gait, and tremors.

Peripheral Nerve

• Peripheral Neuropathy (e.g., Diabetic, Chemotherapy-Induced, Idiopathic): Addressing the physical consequences of nerve damage in the limbs through targeted exercises (e.g., for balance, strength, desensitization), sensory re-education, and advice on appropriate footwear or assistive devices.
• Nerve Entrapments / Compressions (e.g., Carpal Tunnel Syndrome, Thoracic Outlet Syndrome, Sciatica, Meralgia Paresthetica): Symptoms such as localized or radiating pain, numbness, tingling, or weakness caused by mechanical compression or irritation of peripheral nerves at specific anatomical sites (entrapment points).

This list offers examples of conditions commonly addressed. If your specific concern isn't listed, please contact the clinic. Caroline can assess your needs.

• Rehabilitation for Age-Related Deconditioning & Loss of Autonomy: Rehabilitation focused on reversing the effects of deconditioning, combating frailty, and restoring autonomy for seniors, enabling them to live more fully.
• Postural Assessment and Correction: Education on optimal body mechanics and corrective strategies to improve your posture during daily activities, work, and recreation.
• Geriatric Physiotherapy & Seniors' Health: Addressing common concerns in seniors such as difficulty walking, fear of falling, joint pain and stiffness, and deconditioning, to improve their overall quality of life and ability to participate in meaningful activities.
• Comprehensive Musculoskeletal Assessment: An in-depth examination to fully understand your specific condition, allowing your Physiotherapist to create an effective and personalized rehabilitation plan.
• Patient Education & Self-Management Strategies: Educating you about your diagnosis, expected recovery timeline (prognosis), and the reasons behind your treatment plan to encourage active participation in your healing.
• Functional Movement Screening (FMS™/SFMA™ if certified): Assessing your fundamental movement patterns to identify limitations, asymmetries, and potential risk factors for injury or re-injury.

Note: This list highlights some key services offered by Caroline. For a full list or to discuss your specific needs, please contact the clinic.

All services are provided in accordance with standards set by the Ordre professionnel de la physiothérapie du Québec (OPPQ).

At CIUSSS de Saguenay-Lac-Saint-Jean, physiotherapy is focused on helping individuals like you achieve significant improvements in health and daily activities. Caroline frequently helps patients work towards goals such as:

• Patients struggling with recovering my strength and mobility after a knee or hip replacement surgery can find dedicated and compassionate support from Caroline. The therapeutic focus is squarely on achieving feeling a substantial improvement in their mobility and range of motion for easier movement, using a range of physiotherapy services to facilitate a return to meaningful daily activities such as performing tasks requiring fine motor skills and dexterity with ease.
• When working on getting back to normal after a fracture or other surgery is limiting your lifestyle and preventing you from doing going on enjoyable fishing or camping trips again, physiotherapy with Caroline can help you work towards improved joint health and a slowing of degenerative processes through better biomechanics. The aim is to restore optimal function so you can comfortably and safely return to the things you love.
• Are you finding that swelling in my arm or leg, possibly lymphedema, after surgery or treatment stops you from enjoying giving presentations or speaking publicly with confidence and good posture? Caroline is dedicated to helping patients like you achieve getting back their independence with daily activities and personal care through a hands-on, active approach to physiotherapy.

Your personalized physiotherapy plan, developed with Caroline, will be designed to help you reach your specific functional and wellness objectives.

Caroline practices at the CIUSSS de Saguenay-Lac-Saint-Jean, situated within a central clinic in the Jonquière neighborhood of Jonquière. This public healthcare facility is conveniently located near local community services and pharmacies, making it easy for patients to access care. The clinic is well-connected by local public transit routes, ensuring that community members can reach their appointments comfortably. Our clinic is wheelchair accessible. Free patient parking is typically available on-site or nearby.

What is CIUSSS de Saguenay-Lac-Saint-Jean's appointment cancellation policy?

We understand that schedules can change unexpectedly. To ensure we can accommodate all our patients efficiently, we kindly request at least 24 hours' notice (or one business day) for any appointment cancellations or rescheduling. This allows us to offer the time slot to other patients who may be waiting for care. A fee equivalent to 50% of the service cost or a set amount like $50 may be charged for late cancellations (less than 24 hours' notice) or missed appointments (no-shows) without sufficient notice. Please contact our clinic as soon as possible if you need to make any changes to your appointment.

Does CIUSSS de Saguenay-Lac-Saint-Jean offer direct billing to private insurance companies?

Yes, our clinic offers direct billing for most major private insurance companies such as Sun Life, Manulife, Canada Life, Green Shield, Blue Cross, and others. Please bring your insurance card and policy details to your appointment. If direct billing is not available for your plan, we will provide you with official receipts that you can submit to your insurer for reimbursement. It is important to verify your specific coverage with your insurance provider, including any limits or requirements, as plans vary. The patient is responsible for any portion not covered by their insurance.

What should I do if my condition seems to worsen after a physiotherapy session?

It’s not uncommon to experience some temporary soreness or a mild increase in symptoms after certain physiotherapy treatments, especially in the initial stages or if you’re starting new exercises. This usually subsides within 24-48 hours. However, if you experience a significant or sharp increase in pain, new or worsening neurological symptoms (like numbness, tingling, or weakness), or if your soreness lasts longer than expected, it’s important to contact Caroline or your healthcare provider directly. They can provide advice, adjust your treatment plan if necessary, or determine if you need to be reassessed.

Is physiotherapy covered by the Régie de l'assurance maladie du Québec (RAMQ) in QC?

In Quebec, RAMQ generally does not cover physiotherapy services provided in private clinics. Patients usually pay out-of-pocket or through private insurance. However, care received directly within a public hospital or CLSC (if meeting their criteria) might be covered. It is advisable to check with RAMQ and your insurance provider regarding your specific coverage and eligibility for physiotherapy services in different settings.

What is the difference between a Physiotherapist (Physiothérapeute) and a Physiotherapy Technologist (Technologue en physiothérapie) in Quebec?

In Quebec, a Physiothérapeute (Physiotherapist) holds a university master’s degree in physiotherapy and is authorized to perform assessments, establish diagnoses, create treatment plans, and perform restricted activities such as spinal manipulations. A Technologue en physiothérapie (Physiotherapy Technologist) holds a college-level diploma and works under the supervision of a physiotherapist or physician, focusing on implementing treatment plans, guiding exercises, and monitoring progress. Both are regulated by the Ordre professionnel de la physiothérapie du Québec (OPPQ).

Will I be given exercises to do at home?

Absolutely! Home exercises are a vital part of your rehabilitation journey and empower you to take an active role in your recovery process. Your Physiothérapeute will carefully select and teach you exercises specific to your needs. These exercises help to reinforce what’s done in the clinic, manage your condition effectively, and ensure you continue progressing towards your goals even when you’re not in a session.

Do I need a doctor’s referral to see a Physiothérapeute in QC?

In Quebec, physiotherapy is considered a self-referral service, meaning you can see a Physiothérapeute directly without a doctor’s referral. However, some private insurance plans may require a referral for reimbursement purposes. It is recommended to check your insurance policy details before your appointment to confirm coverage requirements.

CIUSSS de Saguenay-Lac-Saint-Jean
2230, Rue de l'hôpital
Jonquière, QC G7X 7X2

Phone: (418) 695-7700

Caroline Lavoie is regulated by the Code des professions and Professional Integration Arrangement for physiotherapists in QC and is a member of the Ordre professionnel de la physiothérapie du Québec (OPPQ).

Registration can be verified with the Ordre professionnel de la physiothérapie du Québec (OPPQ).

Always consult with your primary healthcare provider before starting any new treatment program.