Crystal Cayen

Crystal Cayen provides skilled physiotherapist care for a variety of health concerns, including but not limited to:

Post Surgical

• Post-Shoulder Surgery Rehabilitation (e.g., Rotator Cuff Repair, Labral Repair, Stabilization, Replacement): Restoring your ability to perform daily tasks, work, and recreational activities by addressing pain, stiffness, and weakness after your shoulder surgery.
• Post-Hip Replacement Rehabilitation (Total or Partial Hip Arthroplasty - THA/PHA): A tailored physiotherapy program following hip joint replacement to optimize your recovery, manage pain, ensure adherence to any precautions, and facilitate a return to an active lifestyle.

Back Neck Pain

• Postural Back/Neck Pain: A common cause of persistent back and neck pain due to the cumulative strain of prolonged sitting, standing, or performing tasks in non-ideal positions.
• Whiplash Associated Disorders (WAD): Neck, shoulder, and upper back discomfort, often accompanied by headaches or 'brain fog', after a sudden jerking motion of the head, such as in a rear-end collision.
• Spinal Stenosis Symptoms: Often age-related changes leading to pressure on the spinal cord or nerve roots, causing pain, numbness, tingling, or weakness in the legs with walking (neurogenic claudication in lumbar stenosis) or in the arms/hands (cervical stenosis).
• Herniated Disc / Sciatica / Radiculopathy: Sharp, shooting, electric-like, or burning pain that travels along the path of a nerve due to issues with intervertebral discs or other spinal structures.

This list offers examples of conditions commonly addressed. Diagnosis for physiotherapist is based on individual assessment, so if your specific concern isn't listed, please contact the clinic. Crystal Cayen can assess your needs.

• Other Electrotherapy Applications (e.g., NMES, FES): Application of various forms of electrical stimulation, such as Neuromuscular Electrical Stimulation (NMES) for muscle strengthening and re-education, or Functional Electrical Stimulation (FES) to assist with movement, as prescribed by your Physiotherapist.
• Spinal Decompression / Mechanical Traction: The application of gentle, controlled mechanical or manual force to distract (stretch) spinal segments, aiming to alleviate pressure on intervertebral discs, nerves, and facet joints.
• Interferential Current (IFC) / TENS Therapy: Utilizing targeted electrical currents to help alleviate pain, manage discomfort, and support healing in conjunction with other physiotherapy interventions.
• Cryotherapy Application (Cold Therapy): Cold therapy techniques applied by your therapist to effectively alleviate acute pain, reduce inflammation, and manage muscle soreness or spasm.
• Extracorporeal Shockwave Therapy (ESWT): ESWT for chronic tendinopathies, heel spurs, and other musculoskeletal problems, aiming to break down scar tissue, increase blood flow, and trigger a healing response.
• Therapeutic Ultrasound Application: A non-invasive physiotherapy modality that uses sound energy to stimulate cellular activity, enhance circulation, and support tissue recovery from injury or inflammation.

Note: This list highlights some key services. For a full list of therapies offered by Crystal Cayen, or to discuss your specific needs, please contact the clinic.

All services are provided in accordance with the scope of practice for Physiotherapists in ON and the standards set by The College of Physiotherapists of Ontario.

At Ottawa Valley Physiotherapy & Sports Medicine - Renfrew Clinic, physiotherapy is focused on helping individuals like you achieve significant improvements in health and daily activities. Crystal Cayen frequently helps patients work towards goals such as:

• Patients struggling with that persistent ache in my lower back that just won't quit can find dedicated and compassionate support from Crystal Cayen. The therapeutic focus is squarely on achieving achieving their specific mobility goals, whether big or small, using a range of physiotherapy services to facilitate a return to meaningful daily activities such as getting back to golfing 18 holes without their back acting up.
• It's truly rewarding for Crystal Cayen to witness patients conquer feeling like my posture is hunched or rounded, causing discomfort and experience feeling more stable and confident on their feet, especially on uneven surfaces. A tailored approach to physiotherapy, focusing on your specific needs, can make a significant difference in your ability to participate in driving for longer periods without neck or back pain again.
• With Crystal Cayen's help, managing a 'frozen shoulder' feeling, where my shoulder feels completely stuck to achieve feeling more like their 'old self' before their injury or condition began becomes a clear journey, allowing patients to confidently re-engage with life and activities like shoveling snow or raking leaves without aggravating their back.
• Don't let numbness, tingling, or weakness in my hands, arms, feet, or legs dictate what you can and cannot do. Crystal Cayen offers physiotherapy solutions aimed at a safe and confident return to their favorite sport or recreational activity, helping you reclaim hitting the slopes for a full day of skiing or snowboarding in winter and enjoy a more functional life.

Your personalized physiotherapy plan, developed with Crystal Cayen, will be designed to help you reach your specific functional and wellness objectives.

Crystal Cayen practices at Ottawa Valley Physiotherapy & Sports Medicine - Renfrew Clinic, a physiotherapy clinic in the central Renfrew neighborhood of Renfrew. The clinic is conveniently located near nearby parks and community recreation facilities and is accessible via local public transit routes. Our clinic is accessible. Street parking and nearby paid lots offer convenient options for visitors.

I have private health insurance. How does that work with physiotherapy payments?

Many private health insurance plans offer full or partial coverage for registered physiotherapy services. We recommend you contact your insurance provider directly before your first appointment to understand the specifics of your plan. Key things to check are: your annual maximum for physiotherapy, any per-visit limits or co-payments, whether a doctor's referral is required for reimbursement, and if your plan allows for direct billing by the clinic. If Ottawa Valley Physiotherapy & Sports Medicine - Renfrew Clinic offers direct billing and your plan allows it, we can often bill your insurer directly for the covered portion. You would then be responsible for any co-payment or remaining balance not covered by your plan at the time of service. Please bring your insurance card and all necessary policy details to your first appointment. If direct billing is not possible, we will provide you with an official receipt that you can submit to your insurer.

Can physiotherapy help prevent injuries or recurring pain?

Definitely. A key aspect of physiotherapy is not just treating current problems but also preventing future ones. A Physiotherapist can assess your movement, identify potential weaknesses or imbalances that could lead to injury, and provide you with a personalized program of exercises and strategies. This proactive approach is beneficial for athletes, individuals with physically demanding jobs, or anyone looking to maintain long-term musculoskeletal health and avoid recurring pain.

What kind of clothing should I wear to my physiotherapy appointment?

It's recommended to wear or bring clothing that allows unrestricted movement and provides easy access for your physiotherapist to examine the body part being assessed or treated. For instance, if you have a knee problem, please wear or bring shorts. For shoulder issues, a sleeveless top or a top with loose armholes is often helpful. The goal is to make the assessment and treatment as effective as possible.

What is Ottawa Valley Physiotherapy & Sports Medicine - Renfrew Clinic's appointment cancellation policy?

We understand that schedules can change unexpectedly. To ensure we can accommodate all our patients efficiently, we kindly request at least 24 hours' notice (or one business day) for any appointment cancellations or rescheduling. This allows us to offer the time slot to other patients who may be waiting for care. A fee equivalent to 50% of the service cost may be charged for late cancellations (less than 24 hours' notice) or missed appointments (no-shows) without sufficient notice. Please contact our clinic as soon as possible if you need to make any changes to your appointment.

Do I need a doctor's referral to see a Physiotherapist in ON?

Patients in Ontario can typically see a Physiotherapist directly without a physician's referral (this is known as direct access). However, some private/extended health insurance plans do require a doctor's referral for reimbursement of physiotherapy services. It is strongly advised to check the specific requirements of your individual insurance policy before your first appointment.

What is physiotherapy and how can it help me?

Essentially, physiotherapy helps you get moving and stay moving effectively and comfortably. Whether you're dealing with an acute injury, chronic pain, post-surgical recovery, or a condition affecting your physical abilities, your Physiotherapist will work with you. They'll use their expertise in body mechanics, rehabilitation, and pain management to create a personalized treatment plan involving exercises, hands-on techniques, and practical advice to help you achieve your functional goals and live a more active, fulfilling life.

Is physiotherapy covered by the Ontario Health Insurance Plan (OHIP) in ON?

OHIP generally does NOT cover physiotherapy services in private outpatient clinics for most of the population. Publicly funded physiotherapy is available in specific situations (e.g., post-hospitalization for certain conditions, for children/youth, seniors, or through Community Physiotherapy Clinics/Family Health Teams), but eligibility criteria are strict and there may be waitlists. It is strongly advised to check your private insurance for private clinic coverage.

Is there parking available at or near Ottawa Valley Physiotherapy & Sports Medicine - Renfrew Clinic?

Street parking is generally available near the clinic. There are also nearby paid parking lots.

Ottawa Valley Physiotherapy & Sports Medicine - Renfrew Clinic
510 Raglan St., Suite 102
Renfrew, ON, K7V 1P5

Phone: (613) 432-9088

Crystal Cayen is regulated by the Regulated Health Professions Act, 1991 and Physiotherapy Act, 1991 in ON and is a registered member of The College of Physiotherapists of Ontario.

Registration Number: XXX91

Verify registration with The College of Physiotherapists of Ontario: https://portal.collegept.org/en-US/public-register/display-member-contact/?id=1d3e23b6-8b02-e811-813c-480fcff44541

Always consult with your primary healthcare provider before starting any new treatment program.