Crystal J. MacKay – Physiotherapist | Kingston, ON

Crystal J. MacKay is a dedicated Physiotherapist. Practicing at Queen's University in Kingston, ON, Crystal MacKay is committed to high-quality, patient-centered care aligning with College of Physiotherapists of Ontario standards. Crystal MacKay's focus is providing comprehensive assessment and treatment for a broad spectrum of musculoskeletal injuries, pain conditions, and movement dysfunctions to help patients of all ages restore function, manage pain, and improve their quality of life. Crystal MacKay serves a diverse range of patients, tailoring treatment plans to meet individual needs and goals.

Crystal J. MacKay completed their degree in Physiotherapy from Queen's University (Graduating Class of 1996). With extensive clinical experience, Crystal MacKay is committed to ongoing professional development and evidence-based physiotherapy practices. Crystal MacKay has a particular interest and further training in areas such as General Physiotherapy Practice and general physiotherapy.

Crystal MacKay empowers patients through clear education about their condition and practical self-management strategies for lasting results. Crystal MacKay adopts a collaborative approach, working with patients to achieve their movement and functional goals. Crystal MacKay offers consultations in English.

Crystal J. MacKay provides skilled physiotherapist care for a variety of health concerns, including but not limited to:

Joint Pain

• Osteoarthritis (Knee, Hip, Spine, Hands, Other Joints): A degenerative joint disease characterized by the breakdown of cartilage and underlying bone, leading to pain, stiffness, swelling, and reduced mobility in affected joints like the knees, hips, spine, or hands.
• Tendinopathy/Tendonitis (e.g., Achilles, Patellar, Rotator Cuff, Tennis/Golfer's Elbow): Persistent tendon pain that can interfere with your sports, work, or daily activities, often requiring specific loading programs and advice from a physiotherapist for effective management.

Sports Injury

• Stress Fractures (Activity-Related - Conservative Management/Rehab): A bone injury resulting from an imbalance between bone resorption and bone formation due to repetitive mechanical loading, often seen in runners or athletes who rapidly increase their training.
• Patellofemoral Pain Syndrome (Runner's Knee / Anterior Knee Pain): A common overuse injury in active individuals and athletes, sometimes referred to as 'runner's knee' or 'anterior knee pain', often related to biomechanical issues in how the kneecap tracks.

This list offers examples of conditions commonly addressed. Diagnosis for physiotherapist is based on individual assessment, so if your specific concern isn't listed, please contact the clinic. Crystal MacKay can assess your needs.

• Postural Assessment and Correction: Detailed analysis of your static and dynamic posture, with tailored exercises, stretches, and advice to help you improve alignment and reduce strain on your body.
• Personalized Therapeutic Exercise Prescription: Customized exercise plans designed to help you recover from injury, manage chronic conditions, improve physical performance, and achieve your functional goals safely and effectively.
• Comprehensive Musculoskeletal Assessment: A thorough evaluation by your Physiotherapist to accurately diagnose movement dysfunctions, injuries, and the underlying sources of your pain.
• Strength & Conditioning for Rehabilitation and Performance: Developing muscular strength and endurance to aid in injury recovery, support affected joints, improve biomechanics, and enhance athletic performance or demanding physical tasks.
• General Reconditioning & Fitness Programs: Graded exercise programs designed to improve your overall physical fitness, endurance, strength, and functional capacity, especially beneficial after illness, surgery, or periods of prolonged inactivity.
• Functional Movement Screening (FMS™/SFMA™ if certified): Assessing your fundamental movement patterns to identify limitations, asymmetries, and potential risk factors for injury or re-injury.

Note: This list highlights some key services. For a full list of therapies offered by Crystal MacKay, or to discuss your specific needs, please contact the clinic.

All services are provided in accordance with the scope of practice for Physiotherapists in ON and the standards set by The College of Physiotherapists of Ontario.

At Queen's University, physiotherapy is focused on helping individuals like you achieve significant improvements in health and daily activities. Crystal MacKay frequently helps patients work towards goals such as:

• Many individuals seek help from Crystal MacKay, their physiotherapist, when wrist pain and tingling, possibly from carpal tunnel syndrome, especially at night starts impacting daily life. Through a personalized physiotherapy plan, they often achieve being active again without the constant worry of pain or re-injury, empowering them to joyfully return to activities like reading a good book for hours without experiencing neck pain or headaches.
• With Crystal MacKay's help, managing trouble with a constantly stiff and sore neck, making turning my head a pain to achieve achieving personal fitness goals that once seemed out of reach becomes a clear journey, allowing patients to confidently re-engage with life and activities like playing in their competitive volleyball league again.
• Patients struggling with an awkward gait or limping when I walk can find dedicated and compassionate support from Crystal MacKay. The therapeutic focus is squarely on achieving improved joint health and a slowing of degenerative processes through better biomechanics, using a range of physiotherapy services to facilitate a return to meaningful daily activities such as taking energetic, long walks with their dog every day.
• Don't let my baby/child having trouble with their motor skills, like delayed rolling, sitting or walking dictate what you can and cannot do. Crystal MacKay offers physiotherapy solutions aimed at developing better body awareness and understanding of healthy movement patterns, helping you reclaim being able to kneel or squat down to play with pets or children and enjoy a more functional life.

Your personalized physiotherapy plan, developed with Crystal MacKay, will be designed to help you reach your specific functional and wellness objectives.

Crystal MacKay's practice at Queen's University is situated in the Downtown Kingston, Queen's University Area, Sydenham Ward neighborhood of Kingston. The clinic is conveniently located near Market Square and is accessible via Kingston Transit. Our clinic is accessible. Street parking and nearby paid lots offer convenient options for visitors.

Is there parking available at or near Queen's University?

Paid parking is available in the parkade adjacent to Queen's University. Limited free street parking may also be found in the vicinity, but please check local signage for restrictions.

I have private health insurance. How does that work with physiotherapy payments?

Many private health insurance plans offer full or partial coverage for registered physiotherapy services. We recommend you contact your insurance provider directly before your first appointment to understand the specifics of your plan. Key things to check are: your annual maximum for physiotherapy, any per-visit limits or co-payments, whether a doctor's referral is required for reimbursement, and if your plan allows for direct billing by the clinic. If our clinic offers direct billing and your plan allows it, we can often bill your insurer directly for the covered portion. You would then be responsible for any co-payment or remaining balance not covered by your plan at the time of service. Please bring your insurance card and all necessary policy details to your first appointment. If direct billing is not possible, we will provide you with an official receipt that you can submit to your insurer.

Do I need a doctor's referral to see a Physiotherapist in ON?

Patients in Ontario can typically see a Physiotherapist directly without a physician's referral (this is known as direct access). However, some private/extended health insurance plans require a referral for reimbursement of physiotherapy services. Check your individual insurance policy before your first appointment.

What is Queen's University's appointment cancellation policy?

We understand that schedules can change unexpectedly. To ensure we can accommodate all our patients efficiently, we kindly request at least 24 hours' notice for any appointment cancellations or rescheduling. A fee may be charged for late cancellations (less than 24 hours' notice) or missed appointments without sufficient notice. Please contact our clinic as soon as possible if you need to make any changes to your appointment.

Is there anything specific I should bring to my first physiotherapy appointment?

For your first visit, please bring your provincial health card (e.g., Ontario Health Insurance Plan (OHIP) card, if applicable), any relevant medical information such as a doctor's referral note (if you have one), reports from recent imaging, and a list of your current medications. Also, if you plan to use private health insurance, bring your insurance card or policy details. Finally, wear or bring comfortable clothing suitable for assessment and movement.

Is physiotherapy covered by the Ontario Health Insurance Plan (OHIP) in ON?

OHIP generally does NOT cover physiotherapy services in private outpatient clinics for most of the population. Publicly funded physiotherapy is available in specific situations (e.g., post-hospitalization), but eligibility criteria are strict. Check your private insurance for coverage.

What should I do if my condition seems to worsen after a physiotherapy session?

It's not uncommon to experience some temporary soreness. However, if you experience a significant or sharp increase in pain, new or worsening neurological symptoms, or if your soreness lasts longer than expected, contact the clinic.

Queen's University
31 George St., Louise D. Acton Bldg
Kingston, ON, K7L 3N6

Phone: (613) 533-6884

Crystal J. MacKay is regulated by the Regulated Health Professions Act, 1991 and Physiotherapy Act, 1991 in ON and is a registered member of The College of Physiotherapists of Ontario.

Registration Number: XXX62

Verify registration with The College of Physiotherapists of Ontario: https://portal.collegept.org/en-US/public-register/display-member-contact/?id=3abdffe5-8b02-e811-813c-480fcff44541

Always consult with your primary healthcare provider before starting any new treatment program.